Privacy Policy
Introduction
Portage Cars Limited is committed to protecting the privacy of individuals and handling personal information responsibly.
This Privacy Policy explains how Portage Cars Limited collects, uses, stores, and discloses personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs).
By using this website or providing personal information to Portage Cars Limited, you consent to the collection and use of your information as described in this policy.
Personal Information We Collect
Portage Cars Limited may collect personal information including:
• Full name
• Residential address
• Phone number
• Email address
• Driver licence details
• Identification documentation where required
• Vehicle enquiry information
• Trade-in vehicle information
• Finance application information
• Website usage information such as IP address and browsing behaviour
Certain information may be required to comply with legal obligations when arranging finance or verifying identity.
How We Collect Personal Information
Personal information may be collected when you:
• Submit enquiries through www.portagecars.co.nz
• Contact Portage Cars Limited via phone or email
• Visit one of our dealership locations
• Apply for vehicle finance
• Purchase a vehicle
• Participate in marketing promotions
• Interact with our website
Information may also be collected from third parties where permitted by law.
Purpose of Collecting Personal Information
Portage Cars Limited collects personal information for legitimate business purposes including:
• Responding to vehicle enquiries
• Processing vehicle purchases and agreements
• Arranging vehicle finance through third-party lenders
• Completing vehicle registration and ownership transfers
• Providing after-sales services
• Communicating with customers
• Sending promotional or marketing communications
• Improving business operations and website performance
Disclosure of Personal Information
Personal information may be disclosed to trusted third parties where necessary including:
- Vehicle finance providers and lenders
- Insurance providers
- Credit reporting agencies
- Government authorities including the Motor Vehicle Register
- Sister companies to Portage Cars Limited, such as WheelPay
- Service providers assisting with business operations
Where finance is arranged, personal information may be shared with lenders in accordance with the Credit Reporting Privacy Code 2020 and the Credit Contracts and Consumer Finance Act 2003.
Identity Verification and Driver Licence Information
Portage Cars Limited may request identification documentation including driver licences to verify identity.
This may occur when:
• Arranging vehicle finance
• Completing ownership transfers
• Conducting test drives
• Preventing fraud or misuse of vehicles
Driver licence details may be recorded or copied for the purposes of verifying the identity of drivers during test drives or vehicle purchases.
This information is collected and handled in accordance with the Privacy Act 2020 and used only for legitimate business purposes such as driver verification, insurance compliance, and fraud prevention.
Credit Reporting
Where a customer applies for finance through Portage Cars Limited, personal information may be provided to credit reporting agencies.
These agencies may hold the information on their systems and use it to provide credit reports to other authorised users.
This process is governed by the Credit Reporting Privacy Code 2020.
Marketing Communications
Portage Cars Limited may send promotional communications relating to:
• Vehicle promotions
• Sales campaigns
• Finance offers
• New vehicle arrivals
These communications may be sent via email, SMS or other electronic channels.
Marketing communications are sent in compliance with the Unsolicited Electronic Messages Act 2007.
Customers may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.
Cookies and Website Analytics
Our website may use cookies and analytics tools to:
• Monitor website traffic
• Improve website functionality
• Analyse user behaviour
These tools may collect non-identifiable data such as IP address, browser type, pages visited and time spent on the website.
Users may disable cookies through their browser settings.
Storage and Security
Portage Cars Limited takes reasonable steps to protect personal information against:
• Loss
• Misuse
• Unauthorised access
• Modification
• Disclosure
Personal information is stored securely and only accessible by authorised personnel.
Access to Personal Information
Under the Privacy Act 2020, individuals have the right to request access to personal information held by Portage Cars Limited.
Requests may require proof of identity before information is released.
Correction of Personal Information
Individuals may request correction of personal information if it is inaccurate, incomplete, or outdated.
Portage Cars Limited will take reasonable steps to correct verified inaccuracies.
Retention of Information
Personal information will only be retained for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, or enforce agreements.
Complaints
If you believe Portage Cars Limited has breached your privacy rights, you may contact us to investigate the matter.
If the issue cannot be resolved, you may lodge a complaint with the Office of the Privacy Commissioner (New Zealand).
Changes to this Policy
Portage Cars Limited may update this Privacy Policy from time to time. Updates will be published on www.portagecars.co.nz.
Contact
For privacy enquiries please contact:
Portage Cars Limited
Website: www.portagecars.co.nz
Email: info@portagecars.co.nz