When you need help, Portage Cars has your back!
Touchscreen not working? Car not starting?
If you’ve got a warranty claim and you’d to share some details with our team, fill out the Claim for here and one of our team members will be in touch.
Terms and conditions
The submission of a claims form has become easier with the help of a staff member who will contact you within the next business day once the requested information has been provided.
Portage Cars must ensure the vehicle meets an acceptable quality standard under the Consumer Guarantees Act of 1993.
A suitable-quality vehicle is one with a pleasing appearance and good quality, suitable for its intended road use. Factors determining acceptable quality include the number of miles driven, age, engine size, cost, and any comments about its condition.
If your car is not of acceptable quality, it’s crucial to let Portage Cars correct the issue. You don’t need an independent mechanic inspection before bringing your car to us, as this could potentially compromise your right to a remedy.
To effectively analyze your claim and repair any defects, complete the claim form on this page detailing the problems with your purchased vehicle. Send it to our claims department, and one of our claims assessors will contact you within three business days after reviewing the form.
Portage Car is responsible for vehicle problems, and claims assessors may refer you to certified repair facilities for further evaluation. If eligible, the defect will be repaired at no cost. If required by the CGA, Portage Car will either repair the vehicle at their expense or replace or refund it if beyond repair. They also fulfill their duties under the Act.
The CGA is not a mechanical warranty and is not obligated to repair issues if they are due to normal wear and tear, written warning from the salesman before purchase, or misuse or neglect
of the vehicle. An inspection by an approved inspector is required to determine if repairs are necessary.
Important: By filling out this form, you accept these terms.